Service Policy

Viva-Global, with centuries of expertise behind them, are designed and assembled by our qualified watchmakers to give you total satisfaction over many years. Nevertheless, a certain amount of care and attention is required to ensure that a watch in daily use will function perfectly. Always anxious to increase customer satisfaction, Viva-Global is committed to providing an after-sales service that is worthy of a luxury watchmaker. Each watch deserves the closest attention and needs to receive individual care of the highest quality. It is therefore essential for our Maison to provide a service that meets all your needs and ensures your watch continues to function perfectly, even several decades after it was purchased. At Viva-Global, we only undertake and invoice service operations indicated in the estimate and accepted by the customer. The objective is to do only what is necessary for the smooth running of the watch, with other operations linked to its appearance offered as an optional service.